Privacy notice
1. Who is responsible for what
- For shop owners and their staff (your login, name, email, phone), Rack2Bill, operated by AMS ENTERPRISE, a sole proprietorship owned by ARUNKUMAR in Tamil Nadu, India, decides how that data is used and is responsible for it.
- For your shop’s customers (names, phone numbers, addresses, repair records, IMEIs, credit balances, recharge numbers, used-phone sellers), your shop decides why the data is collected. Rack2Bill stores and processes it only to run the service for your shop.
2. What we hold
| Data | About | Why |
|---|---|---|
| Name, email, password (held by the sign-in service, not by us in readable form), phone | Owners and staff | Sign-in, and showing who did what |
| Business name, GSTIN, PAN, addresses, phone | The shop | Printing correct tax invoices |
| Customer phone, name, address, notes | Your customers | Finding a customer again; their bills and warranty |
| Buyer name, address and GSTIN printed on an invoice | Your customers | The invoice is a tax record the shop must keep |
| Repair details (device, IMEI, complaint), used-phone seller details, recharge numbers | Your customers | Running repairs, buy-back and recharge |
| Who did what and when (the audit trail); counter-phone details | Staff | The shop’s record of changes |
| Crash reports, with phone numbers, e-mail addresses and ID numbers removed automatically (a name in free text may not be caught) | Staff, incidentally | Fixing faults |
We do not sell data, show advertising, or use your customers’ data for marketing. The counter app asks Android only for internet access, and neither the app nor this website contains third-party analytics or advertising code. This website sets only the cookies it needs to keep you signed in and remember your display preferences.
3. Where it is stored, and who helps us
| Provider | What for |
|---|---|
| Supabase | Database and sign-in. Your shop’s data is stored here. |
| Cloudflare, Inc. | Hosting and delivering this website, its domain name (DNS) and its secure connection. Cloudflare handles request metadata: your IP address, browser details, the page asked for, and access and security logs. |
We will give notice before adding a provider that handles your shop’s data.
4. How long we keep data, and deleting it
- We keep your shop’s data for as long as your shop uses Rack2Bill. Invoices and the records that go with them are kept as the shop made them, so that the shop can meet its own record-keeping duties.
- To have your shop’s data deleted, the owner e-mails support@rack2bill.com from the e-mail address registered as the owner. We confirm the request comes from the shop and complete it within 30 days. If the law requires a record to be kept, we tell you which records and for how long.
- A customer of a shop who wants their details deleted should ask the shop, which decides about its customers’ data. The shop can ask us to delete them in the same way.
5. Security
Every shop’s data is separated at the database level, and connections between the apps and our servers are encrypted.
6. Contact
Questions about your data: support@rack2bill.com.
See also the Terms.